RETURN REQUIREMENTS:
Fill out the return request form that you will find in your personal online shop area at shop.dubhegroup.com.
Material may be returned only and exclusively upon our approval, which will be sent by e-mail.
OEM’s products should be returned in the original packaging, intact and clean, complete with all their parts, including the label, and suitable for re-sale.
No signs of assembly or handling should be visible on the goods.
Packaging must be suitable for the shipment of the parts being returned.
The package with the returned goods must include the return authorization.
Material should be shipped as indicated on the return authorization.
Failure to comply with these requirements will result in the denial of your return.
Please ensure that you adhere to the guidelines to avoid any inconvenience.

CUSTOMER WRONG ORDER:
The claim must be raised within 5 working days from the reception of the goods. For intact returns due to an incorrect customer’s order, the credit note for 100% of the amount of the credit will be issued at the expiry date, retaining 20% of the value of the purchased goods, subject to a minimum recoupment of 20.00 Euro – see our “Terms of sale”.
Freight charges paid by the sender.

RETURN REQUIREMENTS:

Fill out the return request form that you will find in your personal online shop area at shop.dubhegroup.com.
Detail the return reason. General reasons – like faulty, broken, not in compliance etc – won’t be accepted and your return request will be refused.
In order to speed up the processing of warranty returns, it is recommended to attach, in the appropriate section or send to quality@dubhegroup.com:

Material may be returned only and exclusively upon our approval, which will be sent by e-mail.
There may be charges for technical analysis necessary to detect any defect: these costs are variable and will be disclosed in the return authorization.
Please note: the delivery of damaged/broken material must be notified within 5 working days from the reception of the goods. Goods delivered with damaged
packaging must be sign subject to control: such failure must be notified within 2 working days.
Material should be shipped as indicated on the return authorization.
Failure to comply with these requirements will result in refusal of return without prior notice.

There is no need to fill in any return request: all the details relating to the return can be find on the “Old core return form” received when you purchased the good. 

The material must be shipped within 90 days from the date of the MEC DIESEL sale to: 

 

DUBHE s.r.l. 

Via Sestriere 3 

10060 - Candiolo (TO) - Italy 

 

The “Old core return form” must be attached to your shipment document indicating “OLD CORE RETURN”.  

Delivery Terms: FREE TRANSPORT (at senders cost) 

The product must be intact (not disassembled) and easy to identify, suitable for reconditioning and complete with all its components (i.e., caps, with complete, easy to identify and readable metal plate), without oil or liquids (i.e. oil, water, fuel) and properly packaged and / or placed on a support that allows lifting and moving safely.
Click the links below for more information:
Turbo Core return
Injection Core return

CORE SALE TO DUBHE S.R.L. 

There is no need to fill in any return request: all the details relating to the return can be find on the “Core purchase offer” received when you purchased the good. 

The purchase offer is valid for 30 days from the date of the Dubhe sale. 

 

The cores we receive must be rebuildable to our standards an complete of its own parts. 

 

Please get in touch with our Logistic dept. in order to arrange the pick up of the core: tel. +390113972132 – logistic@dubhegroup.com

Please ship to: 

DUBHE s.r.l 

Via Sestriere 3 

10060 – Candiolo (TO) - Italy 

 

The cores should be packed carefully for return to protect the core from shipping damage and ready to be handled with forklift. 

Please attach a copy of the document “Old core return form” to the packaging for a better identification.